PRODUCT WARRANTIES & REPLACEMENTS

Drop and Swap
If your technical problem persists and our customer service technicians cannot resolve the issue, I-LINX will temporarily replace the hardware in the field via a procedure called "drop and swap".

Manufacturer Fault
The hardware unit will be sent back to the manufacturer to determine if in fact it is a hardware malfunction or user error. If it is a malfunctioning unit, I-LINX will permanently replace the unit at no extra cost.

User Error or Damage
If the problem is determined to be a user error then the hardware will be returned to the customer who will be responsible for all shipping and handling charges. If the unit was permanently damaged in the field by the user then the customer may elect to repair, replace, or discard the unit. Any temporary hardware supplied under these circumstances, must be returned to I-LINX or purchased outright by the customer.